Refund policy
At Suhi, every piece is made-to-order or produced in small batches. Because of this, we handle returns a little differently from mass-market fashion brands.
How to Raise a Return or Exchange
- WhatsApp us at +91 92512 44670 within 3 days of delivery, with your order ID and item(s).
- Tell us: return (store credit) or exchange?
- We'll send you the warehouse address. Ship the item yourself within 5 days of delivery (you bear the shipping cost)
- Exchange: If wrong size ordered, you can opt for an exchange. Message us over whatsapp at +91 9251244670 and we will initiate an exchange request for you. There's a ₹100 fee (to paid by the customer) to re-deliver the new item. The exchange package has to be self shipped.
Store Credit Only — No Cash Refunds
Approved returns are issued as store credit (not cash, not refund to original payment method), sent to your email once the item passes quality check.
- Valid for 2 months from date of issue
- Usable on any product on shopsuhi.com - non-transferable, non-redeemable for cash
- If your order had free shipping, ₹100 is deducted from your store credit as a shipping charge
- You ship the return yourself, within 5 days of delivery. Late shipments won't qualify.
Quality Check Guidelines
To qualify for store credit or exchange, items must be:
- Unused and unwashed
- Tags attached, original packaging
- Free of stains, odours, makeup marks, or alterations
If rejected, the items are sent back to the customer, a re-delivery fee (100/-) applies.